Your finished bouquet, before delivery

We preserve the chosen arrangement’s style and color palette and agree substitutions with you. Before the courier leaves, we send a photo of the finished bouquet and wait for your approval. If something is not right, we adjust it before delivery.

Cut the stems at an angle With a sharp knife, not scissors: scissors crush the channels and the flower stops drinking. Repeat every other day.
Change the water every 1–2 days And rinse the vase. Cloudy water means bacteria, and they block the stem faster than the bud wilts.
Remove the leaves below the waterline Submerged leaves rot first and spoil the water for the whole bouquet.
Cool and shade Do not put it by a radiator, an air conditioner or in the sun. At night you can move the bouquet onto the balcony — in Almaty that adds a couple of days to its life.
Keep it away from fruit Apples and bananas give off ethylene, a gas that makes flowers open and age many times faster.
Peonies and tulips are a case apart Tulips keep growing in the vase and lean towards the light, peonies like cold water. That is normal, not a defect.

If something goes wrong

Flowers are a living product and sometimes there are faults. Write to us within 24 hours of the handover and attach a photo: we will replace the bouquet or refund you. The full terms are on the returns page.

Message us on WhatsApp
Message us on WhatsApp